Legal notice
Intellectual Property Ownership
All text, product pictures, makeup design sketches, brand logos, packaging patterns, copywriting, formula introduction, page layout and video content displayed on the lustredewe official website are the exclusive intellectual property of lustredewe. All related trademark, copyright and design patent rights are legally protected. Without the prior written authorization of lustredewe, any individual or institution shall not copy, download, screenshot, reproduce, edit, repost, sell, resell or use the above content for commercial profit. Unauthorized infringement acts including secondary creation, picture stealing and brand counterfeiting will be pursued for full legal liability, including claiming economic compensation and reporting to relevant regulatory authorities.
Product Description & Usage Reminder
Product colors, textures and application effects may vary slightly due to individual usage methods, skin conditions and different screen display settings, which do not constitute product quality issues. Customers shall carefully review the ingredient list, usage instructions and product precautions published on the corresponding product page before use. Users with known skin allergies, ingredient sensitivities or physical discomfort are advised to carefully check product ingredients and conduct a skin patch test prior to formal use. If the delivered product is damaged, defective, or significantly inconsistent with the official product description, users may contact service@lustredewe.com to apply for after-sales support in accordance with the official Refund and After-sales Policy.
Third-Party Platform Disclaimer (Revised & Compliant)
This website may provide jump links to third-party payment systems, logistics service platforms, social media platforms and cooperative shopping channels for user convenience. Lustredewe is only responsible for its own independent business operations and released content. We do not arbitrarily assume joint liability for the independent operation rules, content updates, privacy policies and commodity service quality of third-party platforms. Meanwhile, we will actively assist users in communicating and handling disputes, property losses and personal information leakage problems arising from transactions on third-party channels within a reasonable scope. All rights and obligations generated from users’ independent transactions on third-party platforms shall be primarily settled by users and the third-party operating entity in accordance with legal provisions and platform rules.
Information Accuracy Commitment (Revised & Compliant)
Lustredewe strives to ensure the authenticity, accuracy and timeliness of all published information on the website, including but not limited to product prices, inventory quantity, activity rules, logistics and after-sales service information. Due to system update delay, manual proofreading omission or unexpected technical failures, minor data errors or deviations may occasionally occur. Once we discover incorrect or invalid page information, we will promptly correct and update the content. For user losses directly caused by confirmed wrong information released by our platform, we will actively communicate and negotiate with users to formulate reasonable solutions and properly handle relevant after-sales matters in accordance with applicable laws and regulations. We do not bear liability for losses caused by users’ excessive misjudgment or improper operation based on updated and corrected information.
User Behavior Legal Norm
All users who browse, register accounts and purchase goods on this website shall abide by the national laws, network security regulations and public order and good customs of the region where the website operates, and strictly comply with the official platform service terms. Users are prohibited from using this website to carry out illegal and improper acts including but not limited to fraud, rumor fabrication and dissemination, intellectual property infringement, malicious bad reviews, illegal data crawling, network harassment and other behaviors that damage platform operation order. If any user’s illegal or improper behavior causes damage to lustredewe’s brand reputation, legitimate property rights and normal operation rights and interests, we have the right to restrict or permanently close the involved user account, reserve the right to claim economic compensation, and report the illegal acts to public security organs and market supervision departments for investigation and handling in accordance with the law.
Minor Usage Reminder (Revised & Compliant)
The cosmetic products sold on this website are applicable to users aged 16 and above. Users under 16 years old shall not independently browse website content, register user accounts and place purchase orders without the consent and supervision of their legal guardians. The platform strictly fulfills minor protection obligations and reminds guardians to fully perform their supervision duties. For any disputes, property losses or adverse physical reactions arising from minor users’ use of the website and products without guardian supervision, the platform will handle the matter in accordance with applicable minor protection and consumer protection laws. The corresponding legal liabilities shall be borne by the responsible party in accordance with legal provisions, and no unilateral transfer of legal obligations that violates mandatory legal provisions is applicable.
Policy Revision & Jurisdiction
Lustredewe reserves the right to revise and update this Legal Statement, Privacy Policy, Shipping Policy and Return Policy in a timely manner in accordance with legal policy updates and normal business adjustment needs. Revised policy clauses will be officially published on the official website and take effect upon publication. Users’ continuous browsing, registration and consumption on the website after the policy update constitutes full recognition and voluntary acceptance of the revised clauses. All disputes arising from website access, product consultation and commodity transactions shall be governed by the laws of the brand’s registered place. In case of any dispute, both parties shall first resolve it through friendly negotiation via the official online customer service; if the negotiation fails, either party may submit the dispute to the competent people’s court at the brand registration location for settlement.
Legal Issue Contact Channel
If any party discovers intellectual property infringement behaviors, illegal and non-compliant information on the website, or has relevant legal consultation and rights protection demands, please contact our official online customer service via the website chat window. We will respond to your feedback and handle relevant legal matters within 24 working hours.
Customer Service Email: service@lustredewe.com
Customer Service Phone: 19025234334